Refund policy

Returns and Exchanges 

All returns and exchanges must be made within 30 days. To be eligible, items and its packaging must be in re-sellable condition, and accompanied by a receipt. Items that are defective or missing parts can be refunded or exchanged.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. 

Goods that are exempt from being returned:

- Candy, Popcorn, Fudge 

- Some health and personal care items (examples:lip balm)
- Sale items

Returns and exchanges for items purchased online may be done in store.
If an item was purchased online and shipped, please do not send your purchase back to the manufacturer.

Shipping 

To return your product, please contact us first at foothillmercantileorders@gmail.com or (530) 273-8304. Once you have been approved for a return, mail your product to:
Foothill Mercantile
Attn: Returns
121 Mill St.
Grass Valley CA 95945

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at FoothillMercantileOrders@gmail.com

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.